Request a return within 14 days
Contact ZEYUNA within 14 days of receiving your order to request a return. Include your order number, the item and the reason for returning it. For a change-of-mind return, the item must be unused, with its original packaging and seals intact. Keep your proof of purchase.
Get return instructions first
Contact us before sending anything back. We will confirm the applicable return address and instructions. Do not send a return to the manufacturer or to an address printed on a parcel without confirmation.
Beauty and personal care items
Opened or used cosmetics and personal care items are not eligible for a change-of-mind return where hygiene restrictions apply. This does not limit your rights if an item is faulty, damaged, incorrect or otherwise does not meet applicable legal requirements.
Damaged, incorrect or missing items
Contact us as soon as you notice an issue. Keep the parcel and packaging, and send clear photos of the shipping label, the received items and any damage with your order number. Do not use an item that appears damaged or unsafe.
Return shipping costs
For an eligible change-of-mind return, the customer pays return postage. When an item is damaged, faulty or sent incorrectly, ZEYUNA will arrange a suitable resolution and cover reasonable approved return shipping where a return is needed. We do not charge a restocking fee. Contact us before paying for return postage.
Refunds to your original payment method
We will notify you of the outcome after reviewing the request and, when a return is required, receiving and inspecting the item. Approved refunds are issued to the original payment method. The amount and any shipping refund will be explained to you. Bank and payment-provider processing times vary. Contact us if an approved refund has not appeared.
Changes and cancellations
Contact us as soon as possible to request a change or cancellation. We will check whether processing or shipment can still be stopped. A request is not a confirmed cancellation. If you have already paid, do not place another payment for the same order while it is being checked.
Your consumer rights
These instructions do not exclude or reduce any mandatory consumer rights that apply to your order. Where local law gives you additional cancellation, return or refund rights, those rights apply.